Email : belinda@ladygeek.org.uk
Picture this – a man is speaking to a woman about a business proposal. She is nodding along, letting him know she is listening, but he assumes her nodding signals agreement. When they discuss the proposal at a meeting later on, and she disagrees with his ideas, he feels duped and angry. She is left confused.
What’s going on here? Why is there this disconnect? Lady Geek interviewed the very insightful Tammy Hughes of the Heim Group, “GenderSpeak” expert, to find out why men and women aren’t hearing each other.
Tammy shared with us the story of one woman who had made it to the top of her field – one of her secrets? She stopped nodding at men in the workplace, concerned she was sending the wrong signal. Will this break barriers? Will we reach gender equality if women merely stop nodding at men? Not likely, but if we take the time to understand these differences in communication styles, we will only benefit. Gender differences – whether they are nature or nurture – aren’t going away. Tammy added, “This isn’t about good or bad or right or wrong, but about difference. Valuing these differences will add commercial value to our organizations.”
Tammy also told us a very interesting anecdote. Whenever she speaks to corporate audiences, beforehand, she asks what the male to female ratio of her listeners is. More than half of the time she gets an answer that sounds something like the following. “There are 47 men and 3 women, but 2 of those women don’t count”.
We’ve probably all heard of a woman described this way – tomboy, manly, butch, bitchy – all meant to say that they aren’t feminine enough. Many women feel they must adapt to the masculine environment of so many organizations. She might be acting “manly”, but this could be a survival method in a world where, astonishingly, three times as many women would pick a male boss rather than a female boss (CareerBright).
The problem is that when a woman “acts like a man” as a coping strategy for climbing the career ladder in male-dominated companies, it blocks the path for other women. The glass ceiling remains intact. Instead, we should welcome gender diversity, showing just how much value it adds to a company. Research shows again and again that gender diversity outperforms homogeneous intelligence. (Why Gender Diversity Matters) Plus, we won’t need a Rosetta Stone for men and women to understand each other, just some gender speak.
Tammy Hughes is President of the Heim Group.
Written by Sarah Fink from @LadyGeekTV.
@BelindaParmar is the CEO and Founder of Lady Geek TV. Please join the Lady Geek campaign to end the stereotypes and cliches towards women in tech and Like us on www.facebook.com/LadyGeekTV.
Image by Joana Pereira.

This week I was lucky enough collect an award at Red Magazine’s Hot Women Awards 2011 which celebrates successful women in industry. What made the experience all the more rewarding was being able to spend some time with a group of women at the top of their fields. We even got to shake hands with Sam Cam.
I was particularly pleased to chat to two women who are leading the charge for female technology innovators everywhere: Cary Marsh, who founded MyDeo, and Kate Burns, the outgoing Senior Vice-President of AOL Europe and former head of Google UK. Both are smart, impressive women who have trail-blazed their way to the very top of the tech industry and should serve as inspiration to all aspiring Lady Geeks out there.
Yet while their progress is heartening, it only puts into perspective the uphill struggle women face in an industry where only 18% of employees are female (e-skills uk). The passing of Steve Jobs last month made me wonder how long it will be before a woman reaches the same exulted status. Jobs, Gates, Zuckerberg, Page and Brin, Bezos: all the technology giants of recent years are men.
Of course questions need to be asked as to what the industry needs to address the imbalance, and first instinct is to assume that, like many things, it’s merely too used to being one big boys club. But I believe the problem goes deeper than that.
These days just as many women as men count themselves as tech users (see my previous blogs) and teenage girls and teenage boys have almost identical internet usage statistics. Yet when it comes to careers boys are five times more likely to go into technology (ComputerWorld). Why is this? At what point are we losing our girl geeks to other industries?
The problem is largely one of perception. Girls tend to want careers that lean towards what they deem as ‘creative’ – advertising, PR and publishing all remain popular choices. Why should they take an interest it tech when all that’s on offer for a teenager is a choice between an Information Technology class (spreadsheets, databases, powerpoints, zzzzzsorry what were you saying?) – and a games console at home (made by boys, played by boys). It’s seen as nerdy, dull and – dare I say it – male.
Frustratingly those of us in the tech world know that it can be one of the most creative places a person can work. Instead of boring them to death we should be introducing our young women to exciting cutting edge skills like coding, software development and games design at an early age and showing them that a career in technology is more about creating and building than it is about number crunching. Only then will we start to see a much needed influx of bright young women in the industry.
Until there is a real overhaul of the relationship between tech and women from childhood on up then the Carys and Kates of this world will remain an endangered species. There is a huge opportunity to make sure our daughters and young girls are creators and leaders of technology as well as consumers.
It’s a great time to be a woman.
Belinda Parmar is the founder of Lady Geek TV. Please join the Lady Geek campaign to end the stereotypes and cliches towards women in tech and Like us on Facebook (image in post by Joana Pereira).
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Each year tech companies will try and tell you what gadgets to get for Christmas by blabbing on about RIM, RAM and terrabytes. Yawn. And don’t even get us started on the pink and sparkly gifts of season’s past. But fear not – hopefully no returns will be necessary if you write this year’s letter to Santa with a little help from Lady Geek. Whether you are looking to give or receive (or just receive…) we are bringing you our favourite gadgets that belong on everyone’s wishlists.

First up for a fun stocking stuffer, the iStand offers a way to prop up your mobile phone in the stylish manner it truly deserves. It also doubles up as a nice grip for when you’re sending out Boxing Day ‘thank you’ texts to everyone who got you something. Well everyone who didn’t buy you socks, anyway.
£4.49 at Lazybone

You probably never thought warm and cosy would be on the list of must haves for a pair of headphones until you saw this pair of wintery “hear-muffs”. No need to compromise between warm ears and your music when out in the frosty weather. Crack on a carol or two and keep your ears toastier than chestnuts roasting on the proverbial.
£15 at John Lewis

Need to work off the Christmas pud? The long awaited Dance Central 2 and Sports Season 2 are finally out on Kinect with even more fun features than the first time round. Whether it’s challenging your boss to a “dance off” at the Christmas party or racing down a ski slope when you’re snowed in with the family, these games have something for everyone. Just let your dinner go down first, eh?
Out soon at Game.
Check out these bigger presents to go under the tree…
If you’d like to give your ears a rest (from ear buds, not your questionable taste in music) then this radio belongs on your wish list. There is something very satisfying about crystal clear Classic FM or 80’s greatest hits being played into your home from something as stylish as this: the Orla Kiely print makes this gadget more than just easy on the ears, but easy on the eyes too. You can browse the airwaves or connect your iPod for instant gratification.
£149 at John Lewis

…or if youd prefer a radio that is a little more subtle and well, actually looks like a radio the PURE ONE Flow, Portable DAB/FM/Internet Radio might be more your bag. It is even DAB’s most affordable internet radio yet.
£86.99 at Amazon

Love your e-reader, but still feeling bad that you’ve abandoned the beautiful book? These chargers from Inbook are here to ease the guilt. Making a lovely addition to any nightstand, it also rids you of the tangled bedside mess of chords that comes from charging your favourite gadgets. This only includes the USB cord, so make sure you have the proper adapter if you want to plug directly into the wall. I hope this graces my bedroom before the new year.
Made to order from the Inbook Etsy Shop for about £35

I could go on and on about all the specs of the Kindle and its features, but why bother? You know what it can do. All that needs to be said is that the new Kindle is faster, lighter and cheaper than its predecessors, making it easier than ever to curl up on the sofa, cup of hot chocolate in one hand and 1,400 books in the other. Its e-ink display and simple design make it a gadget for even the tech-weary. If you haven’t recieved one for Christmas before, this year should be the year.
£89 at Amazon
Will Santa decide you deserve one of these super-fancy gadgets for Christmas?

Still pretend you don’t miss a proper keyboard when using a tablet? Stop lying to yourself and look again at those typing errors. What the hell is a Chirstmas Persent? Call me old-fashioned, but sometimes having a qwerty keyboard is a necessity, making this little beauty’s fold out number a great design feature. Its a bit heavier than its competitors, but if you’re looking for something to replace a netbook or smaller laptop, this should at the top of your wishlist.
£429.99 at Dixons

If you have been wishing for a Windows alternative to the MacBook Air this holiday season, the Acer S3 Ultrabook is a serious contender. When you open this super-sleek super-slim laptop your eyes will light up brighter than Rudolph’s nose after several whiskeys – it’s a truly stunning piece of kit. The screen could be a bit sharper, but it’s well worth getting yourself on the nice list to be in with a chance of recieving this gift.
Available soon for around £850.

Nokia has built the most beautiful ever Windows phone. Sure it has the best camera of any handset on the market today, but it’s the new user-interface that makes Nokia’s latest phones worthy of your wish-list. Specifically designed for people who love to socialize with Twitter, Facebook and Email built into the “live-tiles” home screen. Add to that a design which makes it one of the most aesthetically pleasing phones around, and you’ve got the perfect Christmas treat. Now if only Santa would cover the cost of your data plan…
Belinda Parmar is the founder of Lady Geek TV. Please join the Lady Geek campaign to end the stereotypes and cliches towards women in tech and Like us on Facebook
This post originally appeared on handbag.com.
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The first app I remember seeing was shown to me by a guy friend of mine, and it was the Wobble app. In case you don’t have the pleasure of familiarity with this app, it allows you to add “boob jiggle” to a photo of any woman of your choice. And we wonder why our research with YouGov (Source: The App Economy YouGov/Lady Geek 2010) has show women with smartphones were nearly twice as likely as men to have never downloaded a SINGLE app.
Quite remarkable when the same piece of research showed that more women than men bought smartphones in the last 6 months. So women are buying smartphones but are not buying apps for 2 main problems. One like me, women perceive a lot of the apps are not relevant to their lives such as iFart, i Burp and so on. The second is that there is just too much choice out there. Who needs 200,000 apps- most women want a small selection of apps that make a difference to their lives.
And that is exactly the ambition and purpose of the brilliant IdeasProject “Apps to Empower Women” Challenge run by Nokia. The competition asked for submissions of app ideas that would make a real, practical difference to women’s work, education and leisure. The top app chosen in the challenge will be developed by a team of women software developers.
Honours went to Mobile Women African Crafters by Atim Oton, Easy App for Elderly Women by JoJa Dhara and Trigger Free by Jenny Evgenia. Mobile Women African Crafters would be an app that creates and increases sustainable income for local women crafters in Kano, Nigeria who stay at home and work. The idea is an online space for crafters to share and sell their crafts via Mobile phones. The Easy App for Elderly Women would help elderly women navigate their way through various social networking and communication tools to help them stay in contact with their friends and family. Trigger Free would allow survivors of sexual violence to identify media that can trigger post-traumatic stress. Allowing users to add media to a database, rate them and help other survivors enjoy trigger-free leisure.
The winner was Woman’s Personal Private Market Place by Rustam Sengupta. Often women, especially living in the rural areas of emerging markets do not have access to personal care products such as contraceptives, or the means to purchase them from traditional sellers. The app will have a catalogue of such products and allow the process to be as discrete and comfortable as possible. Now that is what I call a real app.
These ideas show the force for good in innovative technology like apps. Yes we can download apps to get the weather or play a game, but its amazing to see how apps are transforming how women gain access to everything from health services to banking, and employment opportunities to educational tools. The mWomen Programme is an important component of this, and addresses key barriers to women’s access to mobile phones. The appetite for empowering apps is a hunger to feed, and there are inspiring women making it happen.
Written by Sarah Fink from Lady Geek TV.
The judges for the Apps to Empower Women Challenge were Mitchell Baker, Abigail Disney, Libby Leffler, Elizabeth Varley, Angelique Mannella and Belinda Parmar.
Belinda Parmar is the founder of Lady Geek TV. Please join the Lady Geek campaign to end the stereotypes and cliches towards women in tech and Like us on Facebook
When asked about the lack of women in high-level jobs, Sheryl Sandberg attempted to explain why this is. “[There’s] a really big ambition gap. If you survey men and women in college today in this country, the men are more ambitious than the women. And until women are as ambitious as men, they’re not going to achieve as much as men.” The Ambition and Gender at Work Report found that only half of women said they expected to become managers, versus two-thirds of men. But are men really more ambitious than women?
The issue here isn’t ambition, but instead how we interpret it in women and men. Ambitious men are considered strong, successful individuals. However, women aren’t always valued when they are strong and ambitious. No, they are perceived to be ‘domineering bitches’. And nobody wants to date a ball-buster. Society doesn’t like women whom we traditionally define as ambitious – having a strong desire for something such as wealth or power. Women aren’t always admired for being strong, men are supposed to be strong for them. Women aren’t to desire success, but be desired themselves. Ambition in women isn’t attractive. It isn’t feminine enough.
We’re always saying how there aren’t enough women in tech, politics or any other leadership roles. But it just isn’t enough to tell people to hire more women, vote for women, or any of that. These environments have been dominated by men for so long, and with men and women still expected to perform their gender in a particular way, things won’t change. You can’t add women and stir. You have to change the recipe for success.
Let’s celebrate ambition in women. Let’s applaud it. Let’s stop categorising women because they are ambitious. We should expect and accept people who step outside of the roles ascribed to their gender. Women don’t lack ambition, they just aren’t valued when they have it. Sheryl Sandberg is over-simplifying the issue.
Image via Flickr user World Economic Forum
Written by Sarah Fink of @ladygeektv
Belinda Parmar is the founder of Lady Geek TV. Please join the Lady Geek campaign to end the stereotypes and cliches towards women in tech and Like us on Facebook

I talked to some of the best women entrepreneurs including Camille Johnson of Pink Ribbon Lingerie and Isobel Beauchamp of DegreeArt, about their experience of starting a business. Here’s what they told me:
There may never be a right time
You may be waiting for the “perfect” time to start your business, but the truth is, it probably doesn’t exist. The women I spoke with about jumping in and starting a business were easily able to make a laundry list of when was or wasn’t the right time for a start-up and why. It will always be daunting. The economy might be crap. You’re too young, too old or your children are too young or too old. You’ll make it work.
You can ask for help
Camille Johnson, the founder of Pink Ribbon Lingerie, a company that specializes in intimates for women post breast cancer surgery, stressed the importance of having a circle of people to support you. “Use your friends and family as much as you can, for support, babysitting, feedback..”. You don’t have to do it alone, and really, you aren’t supposed to. Its not a weakness to ask for help, it’s a strength.
Your online presence is your storefront
The first thing people see isn’t necessarily your storefront or office, but your online presence. These women don’t just have strong websites. They are active on Twitter, have Facebook pages, video content and online communities of client feedback. Branding is carried out through a multitude of platforms beyond business cards and logos to social networking profiles and hashtags. Remember every channel is an opportunity to make an impression on someone.
It will be 100 times harder than you already think
Isobel Beauchamp is the co-founder of DegreeArt, a company that sells, rents and commissions the artwork of students and recent graduates. Beauchamp spoke about how there will always be challenges, but they are meant to be hurdles, not barriers. Beauchamp went from working on the business with Elinor Olisa every evening and weekend on top of a full-time job, to eventually making it her sole venture. You need to pick yourself up and carry on when you get a knock back. You get tougher. Your skin gets thicker.
Be fearless
When Johnson couldn’t get funding for her business, she took things into her own hands. She carried out extensive market research and learned all she could before making the absolute jump and self-funding her start-up. She felt that it was her only option if she wanted to see her business as she envisioned. Lesson learned: it takes guts, but the payoff is worth the risk.
We need more women putting themselves out there. Job creation is a dire need in the current economy, and women have great potential to help turn things around.
Written by Sarah Fink of @ladygeektv
Belinda Parmar is the founder of Lady Geek TV. Please join the Lady Geek campaign to end the stereotypes and cliches towards women in tech and Like us on Facebook
image via jimbates332000
1) Don’t pink it and shrink it
The cardinal sin of marketing towards women is to ‘pink it and shrink it’. The woefully misguided approach goes something like this. Take a perfectly decent product, give it a marshmallow Barbie paint job and miniaturise it so it fits perfectly into tiny female hands. Ta da! Women friendly. We’re bound to love it, right? What makes things even worse is that the tech spec on ‘female orientated’ models often falls short of the ‘male’ counterparts. It’s not the colour of a product that entices us, it’s the sleek design quality.
2) There’s no need to overtly target us
There’s no point trying too hard to push exclusively to women, we’ll see right through it. Take time understanding us like you would on any other demographic, but please don’t over-egg the pudding. Just because we’ve got breasts doesn’t mean we have special needs. We’re different but don’t want to feel we’re that different.
Far too many products are rammed down our throats yelling ‘Look at me! I’m being relevant to women! Here come the girls! It’s patronising, it’s ineffective and often quite alienating. A subtler, more nuanced approach is always far more success commercially.
3) An emotional connection is a big selling point
Studies have proven that women are likely to form more of a lasting emotional attachment to products, and campaigns that make an effort to engage with this often prove to be very successful.
A great recent example is John Lewis’ beautifully executed advert ‘She’s always a woman to me’, which whizzes the viewer at highspeed through seventy years of a woman’s life. The reason this advert works so well is not only that it’s beautifully executed – which it is, heart achingly so– but that it also promotes a strong, enduring attachment to a reliable brand.
4) Too much choice is no choice at all
Many men might be perfectly happy to sift through mountains of information in order to find out whether one little black box is slightly better than another little black box, but most women are overwhelmed by choice. If a product is a hassle to buy then we will cease to care about it.
So having a hundred near-identical products in the market can be a real turnoff: we don’t want choice, we want the right choice. We want to know that a product does what it’s supposed to and is obviously at the top of its field. We don’t have time to find a diamond in the rough.
5) Entertain, don’t educate
Don’t try and use statistics to teach us that we need something. Instead, show us why we need it, how it can benefit our lives preferably in a way that’s entertaining, fun and engaging. I’m much more likely to warm to a product if it’s marketing does not preach, but has surprised me or made me laugh. Top Gear is a great brand that has made cars acessible to men and women by entertaining them.
And if all fails, call the Lady Geeks to help you understand women.
image by Joana Pereira
@belindaparmar is the founder of @LadyGeekTV. Please join the Lady Geek campaign to end the stereotypes and cliches towards women in tech and Like us on Facebook.
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We already know that women rule social media. There are more women users on Facebook and Twitter, and they spend more time than men on these sites. What makes certain social networking sites more female or male oriented?
Less than 15% of Wikipedia editors are women. Only 36% of Digg users are women, and its content doesn’t exactly scream gender equality. Meanwhile, Pinterest (a virtual pinboard sharing site) seems to be a community mostly made of women.
New social network Chime.in is actually not calling itself “social,” but an “interest network.” This means it will revolve around subjects, like tech, rather than people. Is there a clear divide between the two? And what does the answer to this potentially mean for women?
For now, Chime.in appears to be a gender-neutral place where men and women can speak and share freely and equally. Then again, so did Google+, which is still only 31% women. The most headline-grabbing aspect of Chime.in has been the concept that it could generate cash for users through advertising sales, leading to a deluge of get-rich commentary. Will the site even be social? Or a profit-driven interest site for the self-interested?
As for whether women will buy into Chime.in, it depends on whether it caters to their basic roles and natures. Women are expected to be caregivers. They get pregnant. They have families. They are the glue of their interconnected communities. They can’t be 100% self-interested. Perhaps this is why they tend to dominate community based social networking like Facebook, rather than linear, systematic sites like Wikipedia.
Women won’t chime in to a site without a strong community. Chime.in won’t have much of a relationship with women unless it remembers what keeps them interested–a place that feels like an extended family, a real community in their virtual worlds.
–Written by Sarah Fink from @ladygeektv
Please join the Lady Geek campaign to end the stereotypes and cliches towards women in tech and Like us on Facebook. @Belindaparmar is the founder of @LadyGeekTV
I hate the feeling I get when my kids watch TV. When I see them slumped there, zombied out in front of the screen it’s so hard not to feel guilty. I should be doing more to get them out of the house. Pump them full of fresh air. I imagine many parents feel the same.
So I wasn’t sure how to greet the news that Xbox are making a big push into the educational market with their new ‘playful learning’ range of Kinect titles aimed at 4-10 year olds. Of course I could see the huge potential that the Kinect’s controller-free interface might have to encourage kids to use their bodies and motor skills to engage with subjects. But the guilty parent in me couldn’t help but worry – might this just another way for us to abdicate responsibility, to plonk our kids in front of a screen and tell ourselves that were doing our job? It’s ok, i tell myself. It’s educational.
Needless to say on arriving at the press launch this week in New York my built in British skepticism was turned up to eleven. Could this be really be ‘education’ or was it really ‘edu-tainment’? As I sat there waiting for the presentation to begin the voice of a member of Lady Geek’s influential mum panel rang loudly in my ears: ‘At the end of the day, I want my children to be climbing trees not playing on an Xbox.’
But then something surprising happened. As the scarily passionate Microsoft team began to show off the new titles, I could feel that, in spite of myself, I was softening. The Kinect really is a wonderful piece of kit which is intuitive and immersive, and the new games take full advantage of its technology. As I watched the demonstrator and her child enthusiastically navigate round a virtual Sesame Street with a series of wonderfully fluid physical gestures, I was amazed when they both appeared within the game itself. I couldn’t help but think that what I might be looking at was the future of learning.
It can be easy to dismiss something as bad for our kids because it involves staring at a screen. All parents do it, and it’s impossible to shake off our natural prejudices that children should be outside hopscotching and bike riding and scraping knees as if it was a Beverly Cleary book and a stash of hidden pirate gold depended on it. But we have to embrace the fact that our children are being raised in a brave new technology age and my 3 year old daughter similar to the baby in the video, thinks a traditional magazine is a broken iPad.
Products like the Kinect can and will play a huge part in their future development. With it’s immersive interactivity, the experience becomes as much about kids teaching themselves as it is about being taught. They no longer have to sit and listen, but can get up and participate. Its no longer about passively sitting in front of the TV, but jumping in and learning with them. It’s wonderful.
Maybe I’m being optimistic, but if used to it’s full potential – and the Xbox demonstration I witnessed showed me that this is entirely possible – I see no reason why Xbox, the darling of the ‘traditional’ gamer, could change mum’s perception and win the Battle of The Living Room. But it won’t happen overnight and is going to take serious commitment from Xbox to understanding a new audience and in particular Mum – the CEO of the household and the ‘gateway to the living room.’ Xbox clearly knows this and as David McCarthy, Xbox General Manager for Kids and Lifestyle Entertainment said “We are listening. We are learning along the way and writing each page as we go.”
Titles like Kinect Sesame Street and Kinect National Geographic TV can let kids learn how to count along with Elmo, explore the wonders of nature as a bear or experience their favorite book from within the story itself. To me, that’s incredible. We have entered a new era where my children’s imaginations are augmented by technology, and I can’t help feeling what I saw will revolutionize the way our children learn.
@belindaparmar is the founder of @LadyGeekTV. Please join the Lady Geek campaign to end the stereotypes and cliches towards women in tech and Like us on Facebook.
When it comes to shopping for tech women often report it to be dull and rather intimidating. Not only are we bombarded with too much choice, but the techy jargon spoken by the shop assistants confuses us even more, making the overall experience tiresome and painful. However, when it comes to shopping for clothes women often report feelings of excitement and joy. It’s not just about buying something new, it’s the whole retail experience we tend to enjoy: from browsing the rails; to trying things on; to opening up your new purchases at home.
So what are tech retailers doing wrong? Why don’t women enjoy shopping for tech? Is it the store layout? Is it the presentation of the products? Is it the service? Is it the way the goods are packaged?
To get an insight into what tech stores are missing I went to investigate what’s regarded as the ‘ideal shopping experience’ for women – personal shopping.
After booking an appointment at Selfridges I turned up at the luxurious personal shopping department where I was politely greeted and taken through to a beautifully decorated lounge. Nothing too flashy or pretentious, just comfort and beauty setting a stylish and calming tone. A stylist came over and introduced themselves sitting down beside me to begin the first step 1: understanding the customer’s need.
They began by asking me questions such as ‘what was I looking for?’ ‘Do I have a particular style?’ What size am I?’ Do I have any preference in colour?’ ‘Do I have a price range?’. The type of questions asked and the way they asked me didn’t at any point make me feel uncomfortable or intimidated nor did they use any terminology that confused me. In fact they made me feel at ease and reassured that they were there to help me find exactly what I was looking for. At no point did I feel overwhelmed nor feel that my requests were being ignored, which is often how I feel in tech stores. Even if you go into a tech retailer knowing what what you want to buy, the assistants will still try and sell you something that you clearly don’t want.
Step 2: making sure the customer is satisfied. After the initial consultation, the stylist talked me through how the session would work, checking that I understood and that I was happy – now there’s something you don’t normally get asked. In tech stores they don’t even notice the steam coming out of your ears when you’re having to explain what you want for the 10th time.
Step 3: shopping with ease. As I sat waiting in the lounge while the stylist went in search of the clothes I was looking for (that’s right they do the browsing for you!), I received a courtesy glass of champagne. This gesture of offering a drink although simple, was such an effective way of indulging me, without too much effort.
The rest of the session involved trying on the clothes the stylist had carefully selected for me in a spacious and beautifully lit dressing room. With each item of clothing the stylist talked me through the product, telling me about the material & the designer, suggesting what to wear with it, asking me how I felt, and also giving their opinion. Throughout the entire session I felt my needs were listened to and I felt reassured in my decisions, which overall boosted my confidence. If only that was the case when shopping for tech. Instead what tends to happen is they ignore what you’ve asked for and sell you something you don’t want, and in the process they make you feel stupid when asking a question. You then leave the shop having your confidence knocked, feeling bewildered and frustrated. No wonder it has been found that 7/10 women say they do not enjoy buying technology.
Walking out of the store (unfortunately empty handed, sadly our expenses account doesn’t cover £900 Armani dresses) I was filled with confidence and excitement, partly due to the champagne and the prospect of one day buying an Armani dress, but also having just experienced the ‘ideal retail environment’. If anything, it confirmed how painful tech retail can be and how much they could learn from the fashion industry. Women spend $20T annually, so by improving the shopping experience, which would make women spend more money, tech retailers would see a dramatic increase in their sales. Understanding what women want out of the retail experience is a significant financial opportunity that should not be ignored.